Refund policy

Return & Refund Policy

 

At Bazukashop , customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the conditions for returns, exchanges, and refunds.

1. Return Eligibility

You may request a return if your item meets the following conditions:

  • The return request is made within 3 days of receiving your order.

  • The product is unused, unworn, and in its original condition.

  • All original tags, labels, manuals, accessories, and packaging are included.

  • The product is free from signs of misuse, damage, or alteration caused after delivery.

  • You provide proof of purchase, such as your order confirmation or invoice.

We reserve the right to decline returns that do not meet the above conditions.

2. Return Timeframe

To initiate a return, please contact us within 3 days of receiving your order.

Once your return request is approved, we will provide instructions for returning the product. Items sent back without prior approval may not be accepted.

3. How to Start a Return

To request a return, please contact our customer support team with:

  • Your Order Number

  • Your Full Name

  • A brief reason for the return

  • Photos of the product (if damaged, defective, or incorrect)

Email: bazukashop7@gmail.com

Our support team will review your request and respond within 2 days.

4. Refund Process

After we receive your returned item, it will be inspected to ensure it meets our return eligibility criteria.

If your return is approved:

  • Your refund will be issued to your original payment method.

  • Refunds are typically processed within 12 hours after the returned item has been inspected and approved.

  • Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

You will receive an email notification once your refund has been processed.

5. Exchanges

We are happy to offer exchanges for eligible items in the following situations:

  • Wrong item received

  • Damaged product

  • Defective product

  • Size replacement (if applicable)

Exchange requests must be submitted within 3 days of delivery and are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or store credit, where applicable.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or differs from what you ordered, please contact us within 2 days of delivery.

To help us resolve the issue quickly, please include:

  • Your Order Number

  • Photos or videos showing the issue

  • A brief description of the problem

After reviewing your request, we may offer:

  • A replacement product

  • A full refund

  • A partial refund (where appropriate)

  • Another suitable resolution based on the circumstances

7. Non-Returnable Items

For hygiene, safety, or legal reasons, certain items cannot be returned unless they arrive damaged or defective.

These may include:

  • Gift cards

  • Digital products or downloadable content

  • Personalized or customized items

  • Perishable goods

  • Personal care or hygiene products that have been opened

  • Products marked as "Final Sale" or "Non-Returnable"

Please review the product description before purchasing to determine whether an item is eligible for return.

8. Return Shipping Costs

Unless the return is due to our error (such as an incorrect, damaged, or defective item), the customer is responsible for return shipping costs.

  • Return shipping charges: 20 Rs

  • Original shipping charges (if any) are generally non-refundable unless required by applicable law or due to our error.

For approved damaged or incorrect product claims, Bazukashop will cover the reasonable return shipping costs or provide an alternative return solution, where applicable.

9. Cancellations

Orders may be canceled before they have been shipped.

If your order has already been dispatched, cancellation may no longer be possible, and you may need to follow the return process after delivery.

If a cancellation is approved before shipment, your refund will be processed within 3-5 working days.

10. Late or Missing Refunds

If you have not received your refund after the expected processing time:

  1. Check your bank account or payment method.

  2. Contact your credit card issuer or payment provider, as processing times may vary.

  3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us at bazukashop7@gmail.com.

11. Contact Us

If you have any questions about returns, refunds, or exchanges, we're here to help.

Store Name: Bazukashop

Email: bazukashop7@gmail.com

Phone: +91 9470385804 

Alternate Phone:+91 9162484535

Customer Support Hours: 9am - 11pm

We appreciate your trust in Bazukashop and are committed to making every shopping experience smooth, fair, and enjoyable.